Meet the Team
Welcome to Safe Haven, where our dedicated team is committed to promoting equality, diversity, and inclusion. Our thorough recruitment process ensures that only the most qualified individuals are entrusted with the support of our Young People. With round-the-clock staffing and an open-door policy, we provide unwavering support.
Our management team, comprising of highly qualified professionals, lead the way in ensuring the well-being of all Young People, with our Manager, Deputy Manager and Senior, all of whom are QCF Child and Young People Level 5 Qualified.
Staff have completed all mandatory training including PACE training, face to face training in Attachment, Trauma & The Trauma Recovery Model, Level 3 Emergency First Aid at Work and Safeguarding Children. Join us at Safe Haven, where passion meets professionalism in creating a safe and nurturing environment.
Our dynamic team at Safe Haven play a vital role in:
- Providing heartfelt emotional support to young people and their families.
- Offering practical assistance with household tasks and paper work.
- Encouraging and monitoring healthcare needs while promoting hobbies and interests.
- Guiding young people in acquiring new skills, pursuing education, or securing employment.
- Teaching essential life skills like budgeting and bill management.
- Assisting with daily tasks such as meal preparation, shopping, and maintaining living spaces.
- Facilitating access to community resources and involvement in local groups.
- Tailoring communication to young people’s needs, including sounds, tones, and body language.
- Collaborating with healthcare professionals to ensure consistent support.
- Advocating for the voices and needs of young individuals.
Staff Bios
Lisa AKA (Mamma Lisa)
Manager
Hi, I am Lisa also known as Mamma Lisa, I am your lovely Manager!
I have 38 years of experience supporting young people and adults. I am passionate and dedicated to supporting young people. You will find that I am kind, caring, compassionate and fair. My staff and I have created a warm safe place to welcome you into your new home. I have an open-door policy, and I am always around to offer support, friendly advice and I love nothing more than a catch up and a laugh.
Dale
Deputy Manager
Hello! I am Dale, your Deputy Manager at Safe Heaven. Our team and I strive to create a homely feel within our homes whilst being fair and understanding. Our team will always be here to provide you with support and help you obtain the skills you need for the next stage in your life.
Whenever I am on shift, please feel free to pop into the office for a chat!
Joanne
Senior Support Worker
Hi! I am Joanne, but most people call me Jo.
I am a warm friendly person who loves a good laugh and does not take life too seriously. I am always up for a chat and a cup of tea; I believe the best moments start with a simple “how are you”. I look forward to helping you along your journey in the best way possible.
Vivian
Senior Support Worker
Hello! I am Vivian, I am a Senior Support Worker at Safe Heaven Home. I am here to support you in achieving your goals, with a healthy dose of humour, a listening ear, and a supportive approach. Let us work together to make progress, have some laughs, and even crack a smile or two along the way. I am passionate about empowering you to live your best life, and I am here to support you every step of the way.
Edwin
Senior Support Worker
Hi I’m Ed your friendly Senior Support Worker. I have worked in Health and Social Care for 17 years and have a lot of experience supporting Young People. I am originally from Scotland but have lived in Wales for 17 years which is now my home. You will find me very approachable, fun to be around and always ready to offer advice and support. My door is always open.
Hilary
Support Worker
Hi! My name is Hilary, I am a Support Worker at Safe Heaven, and I enjoy spending time with my family and friends!
I am a happy, positive, polite and a caring person, a mother with experience. I do not take myself seriously and I always like to make others smile. My door is always open for a chat! I am happy to offer support in anyway I can in a friendly manner.
Meena
Support Worker
Being a Support Worker is a really special job! I love helping people and making sure they feel happy, safe, and confident in their daily lives. Some people need extra support to do things like, making meals, or just feeling good about themselves, and I get to be there for them. I also help my team, sharing what I have learned so we can all do our best. It is amazing to see people grow and learn new things. Every day is different, and even small victories like someone doing something on their own for the first time is exciting!
Fozia
Support Worker
My name is Fozia, and I have been working for Safe Heaven for over two years as a Support Worker. I am passionate about making a difference for the young people I support and building their independent life skills to prepare them for the future!
Nini
Support Worker
Hi, you can call me Nini, trust me, you don’t want to know my full name. I’m one of the support workers of Safe Heaven with a calm head and a big heart. I am here to offer support, guidance, and the occasional dry jokes to get us through the tough days. I’m here to listen, assist in solving problems as much as I can and help make life a bit easier with my advice (whenever you need the help). I can’t wait to see you.
Oni
Support Worker
My name is Oni, a professional health care worker with many years of experience in health and social care. I am a passionate and selfless person who is driven by passion to support young people. My love for supporting young people made me choose Safe Heaven as my most favourite place I have worked! See you soon!
Florence
Support Worker
Hello, my name is Florence, I am a Support Worker apart of the amazing Safe Haven Team! For me, being a support worker is more than a job. Everyday I get to be apart of someone’s journey offering a helping hand, a listening ear and a friendly face.
It is truly rewarding to see the smiles and progress of our young people and so proud to be a part of Safe Heaven.
Stephen
Support Worker
Hi, I am Stephen, being a support worker is a truly fulfilling experience. It is a role where you get to make a real difference in people’s lives, providing not just practical assistance but also emotional support and companionship. The connections you build with those you care for can be incredibly rewarding and seeing them achieve their goals big or small brings a deep sense of satisfaction.
Fatimah
Support Worker
Hi, my name is Fatimah. I am one of your friendly neighbourhood support workers at Safe Heaven! Here to support not to judge. I will help you navigate life’s challenges with a smile, a listening ear, and a healthy dose of patience. Benefits are increased confidence and spontaneous laughter. Let us work together for a better life.